I am a customer support and community support professional based in Ponorogo, East Java, Indonesia. I bring more than eleven years of customer-facing retail management experience and seven years of volunteer experience supporting open-source communities.
I handle customer questions, complaints, product recommendations, issue triage, and escalation of complex matters. I am comfortable communicating clearly with users and helping them find the most appropriate resources or support channels.
My technical support background includes assisting Linux community members with basic technical and non-technical questions through online forums and communities. I focus on practical troubleshooting, clear written guidance, and helping users resolve issues independently.
I also have experience in tutoring, English-to-Indonesian localization for Ubuntu OS, and freelance language-related work including translation, proofreading, transcription, audio annotation, voice-over, and voice acting.
I work effectively with Google Workspace, Microsoft Office, LibreOffice, and a range of creative and audio tools. I communicate in Indonesian and English and am interested in remote customer support, technical support, virtual assistant, and community support opportunities.
I provide freelance language and audio-related services, including translation, proofreading, transcription, audio annotation, voice-over, and voice acting.
I support projects requiring Indonesian and English language capability, attention to detail, and clear communication.
I manage day-to-day retail operations, including sales activities and incoming and outgoing stock checks. I help maintain organized operations and support customers throughout their purchasing experience.
I receive and resolve customer complaints, recommend products that fit customer needs and circumstances, and escalate more complex issues to the business owners when appropriate.
I responded to community members' basic technical and non-technical questions in an online Linux community.
I directed users to suitable discussion channels for advanced issues and shared relevant online resources to help members troubleshoot and solve problems independently.
I tutored students in Grades 3 through 9, explaining school subjects and assisting with academic project completion.
I helped students prepare for tests and improve their understanding of course material through individualized guidance.
I translated Ubuntu OS user-interface text from English into Bahasa Indonesia as part of the localization team.
I contributed to making Ubuntu more accessible to Indonesian-speaking users through accurate user-interface localization.
Vocational High School Diploma, Electrical Engineering
Completed a vocational high school diploma in Electrical Engineering.
Studies not completed, Electrical Engineering
Undertook Electrical Engineering studies; program not completed.
Studies not completed, Computer Science
Undertook Computer Science studies; program not completed.
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