I am a Senior QA Engineer and Application & System Support Analyst with more than seven years of experience in the IT industry. I specialize in software quality assurance, manual testing, production support, and validation of complex business systems in Agile environments.
I have worked extensively on airline and cruise technology platforms, supporting flight search, reservations, ticketing, operational workflows, and integrations with Sabre and Amadeus GDS. My work includes investigating production incidents, analyzing PNRs, fare rules, booking classes, APIs, SQL data, XML messages, and application logs.
I design and maintain test plans, test cases, checklists, and regression suites. I am experienced in functional, regression, smoke, sanity, exploratory, integration, compatibility, acceptance, UAT, API, database, web, mobile, and cross-browser testing.
I collaborate closely with Product Managers, Developers, Business Analysts, DBAs, Architects, Certification teams, and support teams. I have contributed to requirement refinement, release planning, risk assessment, defect management, QA reporting, and continuous improvement of quality processes.
I have also taken QA leadership responsibilities, including defining QA strategies, establishing test coverage, improving test-management practices, creating documentation and Definition of Done standards, and communicating quality risks and progress to stakeholders.
My background includes Scrum Master experience and work on cloud-based facility management, building automation, configuration, BIM, and multiplatform software products. I use tools such as Jira, Confluence, Postman, Swagger, TestRail, Xray, SQL, MySQL, Datadog, Splunk, GitHub, and Microsoft Azure.
