Application Support Engineer

I provide L3 technical and production support for enterprise TMS and BPMS applications. I investigate incidents and application behavior across complex customer environments, working within SLA requirements.

I develop SQL Server queries and scripts for diagnosis, data validation, operational support, and controlled data corrections. I analyze stored procedures, views, functions, CTEs, business rules, logs, workflows, REST API integrations, and system connectivity issues. I also use Postman and PowerShell to test APIs, automate support activities, and validate processing flows.

I managed IT support operations, network users, Windows and Linux servers, and Microsoft 365 accounts for a public-sector organization.

I handled service requests through GLPI, supported end users, maintained workstations and printers, managed UniFi wireless access points, and prepared operational reports using Power BI. I also supported technology requirements for government events and operations.

I provided L3 application support for enterprise systems, including TOTVS RM, RM/TAF, Nerus, Vocalcom, and NCOB.

I managed MySQL and SQL Server databases, supported application servers on Windows and Linux, and administered application infrastructure and BladeCenter environments supporting business-critical systems.

I supported structured network implementation and government systems, including Rede SIM, Rede SEM, and SPROWEB.

I gathered requirements from internal stakeholders and identified improvement opportunities for internal business applications and operational processes.

I managed network infrastructure, internet services, firewalls, NAT, DNS, MikroTik and CCR devices, user access, and government information systems.

I installed, configured, and maintained network equipment, workstations, notebooks, and printing infrastructure. I also supported IT service contracts and implemented and maintained a GPON fiber-optic network environment.

Bachelor's Degree in Computer Science.