Account Manager and Client Relations Manager

Served as the main contact for an assigned portfolio of blockchain clients, building long-term, trust-based relationships to improve loyalty and retention. Ensured clients understood and used company products and services effectively.

Monitored client satisfaction through feedback, surveys, and NPS-related activities. Handled complaints and coordinated with Sales, Marketing, Product, Customer Support, and AML teams to resolve client issues promptly.

Identified upselling, cross-selling, renewal, and contract-expansion opportunities. Tracked retention, revenue, and satisfaction metrics while researching market trends and competitors to improve client care strategies.

Sourced and developed new individual and business customers. Consulted clients and designed financial solutions based on their needs while managing ongoing customer care.

Supported team activity monitoring, personal and company brand building, and the organization of company events. Contributed to the team exceeding monthly, quarterly, and MDRT sales targets.

Received recognition as Relationship Manager of New Joiner for November and December 2022.

Managed store operations, customer consultations, appointment booking, service-information updates, and payment-related matters. Supported customers through Facebook, Instagram, and phone channels.

Created product content using images and videos, published product information on online channels, and ran advertisements to support business promotion and customer engagement.

Welcomed patients, registered new patient information, answered calls, and provided consultation and support. Scheduled appointments with doctors and maintained treatment records and appointment information.

Resolved customer complaints, maintained relationships with existing patients, and supported new customer development. Also created promotional content, managed advertisements, and handled daily payment closing.

Monitored students' learning progress through grades, teacher feedback, and direct communication with students. Acted as a communication bridge between foreign teachers, students, and families to identify learning-support solutions.

Prepared regular and ad hoc reports covering student numbers, academic performance, tuition status, and family information. Supported extracurricular programs and service initiatives to improve student experience and support revenue generation.