Carlos Castillo
Carlos Castillo

Senior Presales Technical Consultant

Actively looking · Member since 8 Oct 2026
Location
Minneapolis, United States
Desired salary
Confidential
Work preference
Remote Only / Full Time
Experience level
Senior

About

Professional summary

As a Senior Presales Technical Consultant with a passion for innovative safety solutions, I bring over a decade of experience in technical sales, SaaS solutions, and client support. Currently, I’m at Forwood Safety, where I work with industry leaders to deploy advanced technologies that solve real-world challenges in high-risk environments. I thrive on translating complex concepts into actionable strategies, driving both business and safety outcomes.

Notice period: 1 month

Skills

10 capabilities

Tech stack & tools

Working toolkit

Data Stores

Languages & Frameworks

Experience

Career history

SENIOR PRE-SALES ENGINEER Forwood Safety

- Partner with Account Executives to develop and execute strategic account plans, ensuring technical
solutions directly address client pain points and business objectives.
- Lead technical sales strategy for enterprise accounts, supporting $77M+ in pipeline and $32M in
closed revenue through solution design, POCs, and executive-level demos.
- Served as Technical Lead for $2M+ in ACV (Annual Contract Value): Spearheaded technical discovery
and POCs for high-value global accounts including Barrick ($650k/yr), Kinross ($656k/yr), and Tech
Resources ($221k/yr), directly contributing to $4.5M+ in total contract value.
- Designed and executed 150+ high-impact product demonstrations and 20+ proof-of-concept (POC)
engagements, translating complex safety requirements into tailored Data-driven solutions that
accelerated enterprise deal cycles and validated technical feasibility for a $77M+ global pipeline.
- Lead implementation and technical validation by integrating APIs, data pipelines, and real-time
analytics dashboards into client environments, enabling scalable SaaS deployments and
operational visibility across high-risk enterprise systems.
- Accelerate deals by conducting on-site technical engagements with enterprise clients, partnering
directly with operational teams in high-risk environments to assess safety gaps, validate solutions,
and ensure successful real-world deployment.
- Collaborate with internal product and cloud teams to influence the development of features
specifically designed to address public safety, security, and commercial loss prevention.
- Generate comprehensive technical documentation and lead RFI/RFP responses that align
sophisticated Enterprise B2B requirements with the urgent objectives of safety-critical organizations.

SALES ENGINEER RetailNext

- Pioneered the direct sales of RetailNext's cutting-edge SaaS (Software as a Service) products and
services within the Americas territory, with a primary focus on the Traffic Analytics sector,
consistently surpassing quarterly sales targets and achieving remarkable results by +15%.
- Successfully presented and demonstrated RetailNext SaaS technology solutions to diverse
audiences, seamlessly translated complex concepts into accessible insights, and leaving and
indelible impact on potential clients.
- Aligned with customer’s facility department in obtaining layouts for their spaces (PDF and CAD),
designed, and proposed SaaS products and services which directly impact and address customer
needs.
- Generated documentation for a Bill of Materials by aligning it with meticulously defined client
solution requirements.
- Assisted in the deployment/implementation of proof-of-concept initiatives. - Awarded Employee of the Month twice for successfully navigating complex technical
challenges during Proof of Concept (POC) deployments. Managed high-stakes integrations for
global leaders and Fortune 500 companies, including Macy’s, The Gap, Ulta Beauty, Verizon
Wireless, and IKEA.
- Collaborated with internal stakeholders, including project managers, retail experience managers,
product, and cloud team, ensuring clients’ needs were met during the pre- and post-sales journey.
- Provided post-sale technical support and assistance to clients including csv-file based integrations
for POS data, third party app integrations and API data extraction.
- Traveled nationwide and worked with third party partners on the successful implementation of
large solutions of people counting and asset protection cameras encompassing 20+ cameras per
establishment.
- Served as technical consultant and provided training and support for partners and resellers of
RetailNext’s solutions.

SENIOR SALES ENGINEER V-Count

- Partnered closely with reporting and analytics teams across the organization to consolidate and
deliver data driven insights, reports and dashboards.
- Interacted and engaged with customers while developing and delivering demos, including proof of
concepts and solutions to enhance their business data analytics and metrics.
- Worked closely with sales team in recommending solutions and owned technical architecture for the
implementation of traffic analytic systems.
- Engaged in pre/post-sales activities including logistics, managing installations, integrations,
troubleshooting and quality checks on product performance.
- Managed regional logistics and hardware configuration, ensuring 100% of equipment was tested and
delivered according to strict deployment schedules.
- Maintained accurate and up to date records on all implementation/installation efforts.
- Delegated functions and responsibilities to relevant departmental teams to address and resolve
customer issues.
- Spearheaded the key account deployment for Hallmark stores nationwide, managing all hardware
configurations, logistics, and installations. Attained a 100% completion rate within two months,
significantly outpacing the projected project timeline.

Education

Learning history

Nova Southeastern University

MBA, Business Administration (Management)

University of Central Florida

BS, Management Information Systems

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