I am a customer service professional with experience supporting customers through email, inbound and outbound calls, chat, and technical support. I have also handled sales-related conversations, billing questions, reservations, refunds, cancellations, and account support.
I am experienced in managing escalated and difficult customer situations. I focus on resolving issues clearly, professionally, and with a customer-first approach while maintaining a positive experience.
My remote customer support background includes work in customer service, billing, social media support, special projects, and senior support responsibilities. I have supported both standard and VIP customer departments.
I have experience in call center environments, including outbound survey calls, online chat support, and front-desk administrative duties. I am comfortable working with computers, handling multiple tasks, and communicating across different channels.
I am authorized to work in the United States for any employer. I am based in San Antonio, Texas, and bring Spanish language skills along with a strong background in customer-facing support roles.
Worked remotely in the customer service department, supporting customers and contributing across several business areas.
Provided support for billing, social media, and special company projects. Also performed senior support agent responsibilities for several months, handling difficult and escalated customer calls and situations.
Provided remote email and chat customer support for reservations, billing, refunds, cancellations, and general customer inquiries. Completed listing coach training.
Supported the VIP customer department and handled account management responsibilities within the company.
Worked as a customer service representative in San Antonio, Texas.
Provided customer assistance in a call center environment.
Worked as a call center representative in San Antonio, Texas.
Conducted outbound calls to collect survey responses.
Provided online chat support for Netflix customers while working in Monterrey, Mexico.
Assisted customers through a digital support channel and addressed service-related inquiries.
Worked in customer service at a retail store in San Antonio, Texas.
Performed cashier duties and supported floor department operations.
Completed medical assistant internship hours at Renal Associates in San Antonio, Texas.
Supported front-desk operations, including computer work and answering phone calls.
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