I am a proactive, organized, and responsible commercial professional with more than 10 years of experience in marketing, sales, public relations, and customer service.
I have built strong skills in B2B sales, account management, telemarketing, cold outreach, pre- and post-sales support, and customer retention. I enjoy building lasting relationships with clients and identifying opportunities that contribute to business growth.
I have experience developing sales strategies, managing commercial budgets, preparing media plans, advising companies on advertising and digital media, and following up on accounts receivable.
As an entrepreneur and creative director, I have launched and managed my own brands in accessories, flowers, and fine chocolate. These ventures have strengthened my leadership, negotiation, creativity, and business development abilities.
I also have teaching experience in entrepreneurship, customer service, etiquette, protocol, and leadership. I am seeking a challenging position where I can continue learning and contribute my commercial and marketing expertise.
I manage B2B and one-to-one membership sales for PriceSmart. I organize corporate events to promote club memberships and acquire new members.
I provide pre- and post-sales customer service, conduct cold client visits, coordinate commercial activities, and implement brand activation initiatives for referrals.
I advised clients on purchasing prepaid medical plans and supported them throughout the sales process.
My responsibilities included telemarketing, pre- and post-sales customer service, and managing customer service surveys.
I taught technical vocational students and developed competencies related to leadership characteristics.
I delivered courses in entrepreneurship, etiquette and protocol, and customer service. I also guided students in structuring step-by-step business plans for entrepreneurial final projects.
I developed and executed sales strategies and managed media plans within the communications segment.
I was responsible for the monthly commercial budget and sales target achievement. I advised companies on advertising and digital media and followed up on accounts receivable recovery.
I am the creative director and owner of Alma-Flores y Chocolatería Fina.
I lead the brand's creative direction and entrepreneurial development.
I am the creative director and owner of Isabella Cruz Diseño y Accesorios.
I lead brand development and manage the business as an entrepreneur.
International Business, International Business
Final semester of International Business studies.
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