I am a strategic communication, content, and customer success professional with more than 20 years of experience across publishing, broadcast, media, digital marketing, and corporate communication.
I create and manage content strategies that connect brands with audiences across digital platforms, social media, print, television, and internal communication channels. I combine creativity, editorial rigor, and analytical thinking to deliver measurable communication outcomes.
I have led editorial, creative, and cross-functional teams, coordinated complex projects, and maintained high standards for brand consistency, quality, and delivery. My background includes content moderation, AI training data annotation, marketing communications, media relations, and customer experience.
I am experienced in supporting international clients and multilingual operations, with a customer success approach grounded in efficiency, empathy, and long-term relationship building. I also have experience with Italian citizenship consultancy, document processes, and executive support.
I am fluent in Portuguese and English, with advanced Italian and elementary Spanish. I bring a human-centered, data-informed approach to communication, process improvement, and client satisfaction.
