I am a bilingual French-English professional with academic training in Computer Programming and a strong foundation in IT, software development, technical troubleshooting, databases, networking, cybersecurity, and computer systems.
I am seeking an entry-level opportunity in technical support, IT support, help desk, customer support, software support, or QA/testing where I can combine my technical education with my customer-service experience.
I bring customer-focused communication skills developed in a fast-paced retail environment. I am comfortable assisting customers, listening actively, resolving issues, communicating clearly by phone, email, and in person, and collaborating with team members.
My programming and application-development background includes C#, object-oriented programming, web programming, desktop applications, Android and iOS applications, relational databases, and software quality assurance. I am also familiar with systems analysis, operating systems, networking, and computer architecture.
I am a reliable, adaptable, and detail-oriented professional with strong analytical thinking and problem-solving abilities. I learn new technologies quickly and can explain technical information clearly to different audiences.
I work effectively both independently and as part of a team. I am committed to continuous learning and motivated to contribute my bilingual communication skills and technical aptitude to a customer-focused technology role.
