General Manager DoctorsNow LLC
Led business growth, sales strategy, and operational performance for a healthcare concierge service. Built the Sales Department and Network Expansion team from concept through full operational scale, while developing relationships with more than 100 clients and partners across 21 countries.
Managed a 50-person team with seven direct reports across HR, administration, accounts receivable, collections, operations, sales, and network expansion. Implemented Salesforce and Zendesk, KPI dashboards, standardized policies and operations manuals, and information-security controls that achieved and maintained ISO/IEC 27001 certification.