Virtual Assistant & Administrative Process Specialist Independent
Managed health insurance enrollment applications and eligibility verification for ACA, HealthCare.gov, and private plans. Ensured accurate government subsidy assignments, including APTC and CSR, while supporting enrollment-related administrative workflows.
Reviewed income and immigration-status documentation for more than 500 client files, reducing inconsistencies and application processing time. Managed email inboxes and communication channels handling over 40 daily requests related to premium payments, member cards, PCP changes, and claim status.
Audited and updated member databases weekly using CRM systems and Google Sheets. Maintained 99.5% accuracy in active renewal tracking during Open Enrollment and Special Enrollment periods.