Carlos Cristian
Carlos Cristian

Virtual Assistant and Administrative Support Specialist

Actively looking · Member since 9 Oct 2026
Location
Venezuela
Desired salary
Unspecified
Work preference
Remote Only / Full Time, Freelance
Experience level
Mid

About

Professional summary

I am a Virtual Assistant and Administrative Support Specialist with more than three years of experience optimizing workflows, managing executive communications, and maintaining document control in remote and hybrid environments.

I specialize in email and calendar management, meeting scheduling, minute taking, data entry, database cleansing, cloud filing, and executive reporting. I work with a high level of confidentiality, accuracy, and attention to detail.

I have experience supporting health insurance enrollment and eligibility processes, including document validation, member communications, CRM updates, and renewal tracking. I have handled high-volume administrative requests while maintaining fast response times and accurate records.

I am proficient in Google Workspace, Microsoft Office 365, Notion, Trello, Asana, ClickUp, Slack, and Zoom. I also use Google Sheets and Excel to create reports, manage data, and support operational decision-making.

I enjoy standardizing processes, creating SOPs and templates, and improving administrative workflows through asynchronous collaboration and basic automation. I am autonomous, results-oriented, and comfortable working with multicultural remote teams.

I am seeking remote administrative support, virtual assistant, operations coordination, and document control opportunities where I can contribute reliable organization, process improvement, and responsive client support.

Skills

23 capabilities

Tech stack & tools

Working toolkit

Collaboration

Communications

Design

Experience

Career history

Virtual Assistant & Administrative Process Specialist Independent

Managed health insurance enrollment applications and eligibility verification for ACA, HealthCare.gov, and private plans. Ensured accurate government subsidy assignments, including APTC and CSR, while supporting enrollment-related administrative workflows.

Reviewed income and immigration-status documentation for more than 500 client files, reducing inconsistencies and application processing time. Managed email inboxes and communication channels handling over 40 daily requests related to premium payments, member cards, PCP changes, and claim status.

Audited and updated member databases weekly using CRM systems and Google Sheets. Maintained 99.5% accuracy in active renewal tracking during Open Enrollment and Special Enrollment periods.

Administrative Coordinator & Document Control Empresa

Designed and documented standard operating procedures for the administrative department of a national distribution company. Improved request-processing times by 25% through standardized workflows and procedures.

Managed confidential records and responded to daily client administrative requirements while maintaining confidentiality standards. Produced weekly performance and metrics reports using Microsoft Excel formulas and pivot tables.

Supported management decision-making by improving reporting for accounts receivable and accounts payable processes.

Education

Learning history

Universidad Católica del Táchira (UCAT)

Bachelor's Degree, Business Administration, Management

Bachelor's degree in Business Administration with a specialization in Management.

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