I am a customer-focused support professional with more than six years of experience in customer service, property management support, maintenance coordination, dispatch, logistics, and administrative operations.
I handle inbound and outbound calls, chat and email inquiries, work order creation, maintenance request processing, appointment scheduling, lead qualification, and accurate data entry. I am comfortable supporting customers, tenants, residents, drivers, shippers, and internal operational teams.
My background includes property management, financial accounts, trucking dispatch, taxi dispatch, brokerage and customs support, insurance campaigns, market research, and order entry. I adapt quickly to high-volume and process-driven environments.
I use CRM, ticketing, call-handling, dispatch, and order management systems to document interactions, track requests, maintain accurate records, and support timely issue resolution. I have hands-on experience with Salesforce, ViciDial, AppFolio, Loom, ChatGPT, and Google Apps Script.
I bring strong communication, problem-solving, multitasking, time-management, and compliance-focused documentation skills. I am equipped for full-time remote work with reliable internet, power backup, a dedicated home office, and flexible availability across US, UK, and Australian time zones.
Receive and respond to maintenance calls and service requests from tenants and residents. Document reported issues accurately and create work orders in the property management system.
Gather relevant details, route requests to appropriate maintenance teams, and maintain accurate service-request records. Provide customer service and administrative support for leasing, front-office, and other property management departments.
Managed daily dispatch operations for multiple drivers, including route coordination, load assignments, delivery schedules, and shipment tracking. Monitored driver progress through dispatch systems to minimize delivery delays.
Maintained communication with drivers and clients, resolved operational issues, and updated delivery logs and shipment records accurately for reporting and compliance.
Handled high-volume inbound calls and chat support for financial accounts, assisting customers with account inquiries and concerns. Verified customer identities and reviewed documentation under compliance and security requirements.
Maintained detailed CRM records for customer interactions and case updates. Delivered consistent support while following data privacy and regulatory procedures.
Coordinated scheduled and on-demand dispatch operations for a New York-based taxi company. Assigned drivers efficiently to improve coverage and reduce passenger waiting times.
Communicated real-time pickup, route, and service updates to drivers while managing multiple booking requests and maintaining customer satisfaction.
Managed inbound calls from drivers and shippers regarding brokerage and customs inquiries within logistics operations. Guided customers on required customs documentation and identified missing or incorrect information to reduce delays.
Coordinated with internal teams, brokers, and logistics partners to resolve issues. Maintained accurate CRM and ticketing-system records while meeting compliance and quality standards.
Conducted outbound calls to pre-qualify leads for U.S.-based insurance campaigns. Assessed eligibility and scheduled qualified appointments for licensed agents.
Maintained accurate lead-tracking and call records in CRM systems while consistently meeting daily call and appointment targets.
Conducted structured telephone surveys with U.S. respondents and collected data accurately. Followed approved scripts and questionnaires to maintain research consistency and integrity.
Achieved daily interview quotas while following quality-control and confidentiality standards.
Processed customer orders accurately and completed timely data entry to support order fulfillment. Verified order details and resolved discrepancies to maintain data integrity.
Supported back-office operations by maintaining organized, current, and accurate customer and order records.
Senior High School Graduate, Technical-Vocational-Livelihood (TVL) Strand; Front Office Services, Housekeeping Operations, Barten
Completed the Technical-Vocational-Livelihood strand with specialization in front office services, housekeeping operations, bartending fundamentals, and cookery and food preparation.
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