Global Enterprise Transformation Leader | AI, CX & Digital Growth

I partner with senior leaders evaluating AI, customer experience, and digital modernization initiatives. I provide commercial, operational, and technology perspectives to guide investment decisions, priorities, and enterprise-scale implementation approaches.

I assess AI-enabled customer experience, service-model modernization, platform adoption, and go-to-market opportunities against business relevance, cost efficiency, scalability, and measurable outcomes. I lead cross-market reviews of customer journeys, service models, technology environments, data readiness, and adoption barriers, translating findings into executive priorities, value cases, and transformation roadmaps.

Directed strategic account growth, pursuit strategy, commercial structuring, and multi-region customer experience, Trust & Safety, and digital transformation engagements across North America, LATAM, and EMEA. Built and expanded strategic global accounts through new-logo acquisition, account expansion, multi-year commercial models, and cross-market execution.

Delivered 34% year-over-year U.S. revenue growth and increased contract value by up to 40% through solution design, cost modeling, value engineering, and complex negotiations. Originated and scaled the ByteDance/TikTok relationship to approximately $18M, structured a $60M AI-enabled fintech transformation, and directed a $15M CRM and digital modernization initiative across North America and LATAM.

Partnered with senior leaders on digital transformation, emerging technologies, and evolving customer engagement models. Led strategic assessments and developed executive recommendations that informed technology investment, customer experience strategy, and enterprise modernization.

Defined approaches to data strategy, workflow redesign, automation adoption, customer experience innovation, and digital transformation across multiple enterprise engagements.

Directed North American commercial strategy and revenue growth for the company's mobile engagement business. Built and expanded enterprise advertiser and agency partnerships, supporting adoption of data-driven acquisition, engagement, and monetization solutions across partners including Verizon and Samsung.

Grew North American revenue by 30% year over year by expanding advertiser and agency demand and optimizing monetization strategies across major accounts. Partnered with product and data teams to translate platform capabilities into differentiated customer acquisition, engagement, and monetization solutions.

Led commercial strategy and enterprise partnerships for a predictive marketing intelligence platform. Helped enterprise brands apply behavioral analytics, machine learning, and automated optimization to improve mobile acquisition and engagement.

Developed industry-specific value propositions and data-led go-to-market strategies for enterprise mobile marketers, including The New York Times apps and HBO. Expanded partnerships with media buyers and mobile-first brands to increase platform adoption and strengthen the company's mobile marketing position.

Professional credentials in generative AI leadership and cloud digital leadership.

Completed learning in Codex, agents and workflows, applied AI foundations, Claude for Work, and AI fluency.

Professional development in AI infrastructure and operations.

Completed executive education.

Completed the Management Development Program.

Bachelor of Business Administration in Management.