I am a bilingual interpreter services and healthcare administration professional based in New Zealand. I am fluent in English and Tongan and use my cross-cultural communication skills to build strong relationships with patients, families, health professionals, and community providers.
My experience includes hospital reception, public health navigation, referral coordination, patient documentation, and family support. I have supported Pacific families with COVID-19 information, vaccination-related enquiries, access to general practices, and connections to local services.
I am organised, adaptable, and detail-oriented, with strengths in time management, problem-solving, customer service, and administrative coordination. I am comfortable managing competing priorities while maintaining accurate processes and compassionate client support.
I am passionate about positive youth development and serving Pacific communities. Through community events, student-led initiatives, and Tongan youth leadership roles, I have developed practical facilitation, teaching, event-planning, and leadership skills.
I coordinate interpreter services across the Southern region to ensure patients who require language or communication support can access interpreters promptly and appropriately.
I work closely with hospital staff, patients, and external interpreter providers. The role requires strong organisation, clear communication, responsive coordination, and customer service in a healthcare environment.
Provided organised administrative and reception support in a busy clinical environment. Prepared patient documentation and supported accurate, efficient administrative processes.
Coordinated internal and external referrals, managed referral outcomes, and handled patient correspondence while using strong computer, communication, and customer-service skills.
Supported Pacific families across the Otago region during the COVID-19 response in a high-volume public health environment. Provided pastoral care and practical support for families with COVID-19 and health-related needs.
Processed internal and external referrals and helped connect Pacific families with local general practices and appropriate health services.
Worked as part of a team to assist families and individuals with COVID-19 vaccination enquiries and COVID-related information.
Provided accessible support to Māori and Pasifika community members, using clear communication, empathy, and culturally responsive service.
Completed a paid summer internship at the New Zealand Qualifications Authority office in Wellington.
Gained professional workplace experience within a national education and qualifications organisation.
Master of Indigenous Studies, Indigenous Studies
Completed a Master of Indigenous Studies (MIndS).
Bachelor of Honours, Sociology
Completed a Bachelor of Honours in Sociology.
Bachelor's Degree, Sociology
Completed a Bachelor of Sociology. Received the Māori and Pacific Island Entrance Scholarship.
NZQA Level 1-3
Received recognition including Pacific Island Prefect, Pasifika Academic Achievement Award, Otago Polytechnic Secondary School Recognition Award, and Pasifika Success Talanoa Award.
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