E-commerce and Digital Operations Professional

Develop and execute social media content strategies to increase brand visibility, audience engagement, sales conversion, and retail revenue. Manage online and offline customer interactions, product consultations, upselling, promotional content, pricing strategy, and campaign performance monitoring.

Maintain inventory availability above a 1,000-unit minimum target across 46 product lines with multiple size and color variants. Conduct physical stock opname and inventory reconciliation, coordinate stock availability with demand, and support daily retail store operations.

Drove affiliate campaign results of more than IDR 3.07 billion in GMV, 6,775 products sold, and approximately 39.9 million impressions between April and September 2026.

Operated a third-party product sourcing and consignment service supporting online commerce transactions. Managed sourcing, order processing, inventory tracking, customer communications, and fulfillment from initial inquiry to final delivery.

Coordinated multi-platform marketplace operations, including catalog updates, inventory replenishment, and customer support during peak campaigns. Managed international shipment coordination for 10 cross-border orders delivered to customers in Malaysia.

Negotiated consignor agreements and handled transaction dispute risks to maintain seller trust, customer satisfaction, and repeat business. Selected as an Official Tenant for USS Cyber Sale 2021 in collaboration with Urban Sneaker Society and JD.ID.

Created and operate amazex.my.id, an independent digital commerce platform with automated instant order delivery, transaction escrow handling, dispute workflows, and customer care processes.

Built a market intelligence and sales velocity system for TikTok Shop, Shopee, and Tokopedia to track viral product trends, creator commissions, and merchant activity. Developed filtering logic to identify potential merchant brushing and account for Indonesian COD return-to-sender rates.

Implemented programmatic SEO, marketplace keyword indexing, product title taxonomy, backend attributes, Schema.org markup, and a net margin simulator for platform fees, payment commissions, logistics subsidies, and seller profitability forecasting.

Graduated with a GPA of 3.41/4.00. Studied commercial contract negotiation, business transaction law, and digital platform regulatory risk management.