I am a Customer Success and Technical Support professional with more than two years of experience supporting international customers in SaaS and digital service environments.
I specialize in resolving technical and account-related issues through email, live chat, and ticketing channels. My experience includes troubleshooting SMS delivery, API integrations, authentication, webhooks, platform configuration, account setup, and service inquiries.
I am experienced in managing customer relationships, maintaining accurate CRM records, documenting cases, and following issues through to resolution. I focus on clear, empathetic communication and accurate issue identification to create positive customer experiences.
I collaborate effectively with Engineering, Product, Infrastructure, Quality, Operations, and Support teams to investigate escalated issues and coordinate timely resolutions. I also contribute to escalation-flow and process-improvement initiatives.
I have consistently delivered strong service outcomes, including high CSAT, QA, and SLA performance. I am motivated by solving customer problems, improving service quality, and helping customers successfully use digital products.
