I am a detail-oriented customer service and administrative support professional with more than 10 years of experience working directly with the public. I communicate clearly, handle sensitive information responsibly, and maintain a professional approach in high-volume environments.
I have experience documenting customer interactions, resolving billing disputes and refunds, and ensuring follow-up details reach the appropriate teams. I focus on accuracy, clear records, and explaining next steps in a straightforward way.
As an Assistant Team Leader at Walmart, I supported customers by phone and in person while coaching newer associates on documentation, accuracy, and service standards. I am comfortable balancing customer needs with established processes and policies.
I also founded a small technology company, where I manage client accounts and maintain structured databases and customer records. I work independently from a home office and quickly learn new portals, scheduling systems, and business tools.
I type 70 WPM and am proficient with Microsoft Office and Google Workspace. I am seeking an opportunity where I can apply my customer service, documentation, recordkeeping, and remote administrative support abilities.
Documented customer interactions accurately and created clear follow-up notes for the appropriate teams. Resolved billing disputes and refunds by carefully checking details and clearly explaining next steps to customers.
Handled high-volume customer questions and concerns by phone and in person while maintaining professionalism and confidentiality. Coached newer associates on accuracy, documentation practices, and customer service standards.
Manage client accounts end to end and maintain structured databases and records for the business. Build and maintain organized customer information while protecting confidential details.
Create documentation and training materials that explain technical processes clearly to non-technical clients. Work independently from a home office on a consistent daily schedule and adapt quickly to new systems.
Provided direct daily customer service to the public across retail and customer-facing roles for more than 10 years. Addressed questions and concerns professionally while maintaining accurate records.
Worked independently and handled confidential customer information with care. Developed strong communication, documentation, and problem-solving skills through high-volume service interactions.
Certificate, Generative AI Prompt Engineering Basics
Completed Generative AI: Prompt Engineering Basics.
Certificate, Generative AI Introduction and Applications
Completed Generative AI: Introduction and Applications.
Certificate, Artificial Intelligence
Completed Introduction to Artificial Intelligence.
Certificate, Software Engineering
Completed Introduction to Software Engineering.
Certificate, Front-End Development
Completed Introduction to Front-End Development.
Professional Certificate, AI Developer
AI Developer Professional Certificate in progress.
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