Design Engineer, Consultant BoodaBike.com
I initiated and shaped the Booda Bike Help Center to reduce repetitive customer support work. I defined core features and workflows, then designed, developed, deployed, and operated the product end-to-end.
The help center improved customer self-service and reduced the support workload for business owners. I also created an MVP for a reusable website production system, standardizing project structure, CMS configuration, hosting, deployment, and content workflows for faster, more consistent website launches.