I am a results-driven business development and operations professional with experience in client communication, stakeholder management, cross-functional coordination, and operational execution.
I have supported senior stakeholders through workforce-related processes, resource tracking, onboarding workflows, system access provisioning, and documentation management. I am comfortable working within corporate processes while maintaining confidentiality and adherence to standard operating procedures.
I have managed high-volume customer and client communications through email and chat, resolving inquiries by coordinating with technical and support teams. I focus on delivering positive client experiences while meeting defined service-level agreements.
My strengths include client relationship management, lead coordination, pipeline and tracker maintenance, MIS reporting, written and verbal negotiation, and problem-solving. I use data and operational reporting to support leadership decision-making and process improvements.
I bring a technology background through a Bachelor of Technology in Information and Communication Technology, along with knowledge of Microsoft Office, Excel, Google Analytics, hardware, and networking. I am seeking opportunities where I can contribute to business growth, client satisfaction, and efficient operations.
