I am a customer service and sales support professional with more than 15 years of experience in call center operations, dispute resolution, account support, and value-based selling. I have supported global brands including American Express and PayPal in high-volume, KPI-driven environments.
I specialize in handling inbound and outbound customer interactions involving billing inquiries, payment disputes, account verification, claims, and service concerns. I focus on accurate, policy-compliant resolution while building trust and maintaining positive customer relationships.
I have strong sales support experience, including upselling, cross-selling, promoting service upgrades, and recommending relevant options such as lower APR products and companion cards. My approach is customer-centered and focused on increasing account value without compromising service quality.
I am proficient with CRM and support systems including Salesforce, Zendesk, American Express systems, PayPal tools, and Microsoft Office. I am comfortable with voice, chat, and email support, detailed data entry, follow-up management, escalations, and remote collaboration.
I have consistently met quality assurance, average handle time, first-call resolution, accuracy, and customer satisfaction targets. I also have experience training and mentoring new agents on systems, processes, and customer engagement practices.
I am seeking a remote customer service or sales support position with a US-based company where I can apply my customer care, technical troubleshooting, relationship management, and revenue-generation experience.
