IT Support Technician

I am an IT Support Technician with more than three years of experience delivering L1/L2 technical support for enterprise users and applications. I specialize in resolving incidents through remote, email, chat, and phone support channels while maintaining strong service quality and customer satisfaction.

I have supported more than 300 global users with Microsoft 365, Windows environments, Microsoft Dynamics 365 Finance & Operations, Active Directory, Azure AD/Entra ID, and business applications. I am experienced in structured troubleshooting, ticket lifecycle management, issue triage, escalation, and technical documentation.

I have hands-on experience administering user accounts, permissions, groups, password resets, provisioning, deactivation, and access reviews. I also support Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, endpoint devices, printers, and software installations.

My technical background includes basic LAN/WAN troubleshooting, TCP/IP, DNS, DHCP, Wi-Fi, VPN, connectivity troubleshooting, and coordination with infrastructure and information security teams. I work effectively with ITSM platforms such as ServiceNow and Azure DevOps.

I hold Microsoft certifications in Azure Fundamentals, Power Platform Fundamentals, and Dynamics 365 Core Finance and Operations. I am continuing to build expertise in endpoint administration, Intune, Autopilot, Conditional Access, Defender for Endpoint, Power Platform automation, Azure, SQL Server, and ASP.NET Core.

I am based in Doha, Qatar, have a valid Qatar QID and family residence permit, and am immediately available for a full-time IT support role. I am open to on-site, hybrid, or remote work and can support evening remote shifts.