AI Automation, CRM and Virtual Assistance Specialist

I manage client social media activities and create content using Canva, Adobe Premiere Pro, CapCut, Photoshop, and After Effects. I have built more than 10 websites and two applications for clients in salon, cleaning, printing, finance, and e-commerce industries.

I configure GoHighLevel, HubSpot, and other CRM platforms around client workflows, including custom CRM builds where appropriate. I also implement AI automations with Zapier, n8n, and Make, such as email auto-replies, AI phone receptionists, and automated social posting workflows. My work also includes DNS setup, Google Workspace configuration, Google Search Console indexing, keyword optimization, and Facebook ad campaign support.

I managed the business inbox, responded to client emails, and conducted outreach to prospective clients. I answered inbound calls, handled client inquiries, scheduled meetings, and maintained the team calendar.

I met with clients and assisted with sales closing activities. I also built and maintained the company website, published content to the company Facebook page, and managed SEO-related work.

I handled inbound calls from US cardholders and resolved account-related concerns. I verified caller identities to confirm authorized users before completing account actions.

I investigated disputed card activity and supported the removal of unauthorized transactions from customer accounts. I documented each case while following banking security, privacy, and compliance protocols.

Specialization in Business Analytics. Studied entrepreneurship and business analytics in Baguio City.

Completed an online course in Business Analytics Concepts and Frameworks.