I am a detail-oriented administrative and claims professional transitioning into medical billing and coding. I bring more than five years of experience managing high-volume warranty claims, compliance reviews, billing-related issues, records, and data entry.
I have strong experience throughout the claims lifecycle, including reviewing documentation, submitting claims, tracking payments, resolving denials and delays, and auditing files for accuracy and compliance. I am comfortable working with complex records, multiple stakeholders, and time-sensitive operational requirements.
My healthcare-related experience includes supporting customers with medical equipment orders, scheduling, insurance verification, supply transactions, and secure medical record maintenance. I understand the importance of HIPAA compliance, accurate intake processes, and professional customer communication.
I am currently pursuing formal Medical Coder/Biller training at Orange Technical College, with planned coursework in ICD-10-CM, CPT, HCPCS, medical terminology, and health insurance billing standards. I am focused on applying my established claims administration background to a healthcare billing and coding career.
I am proficient with Microsoft Office, Google Workspace, Salesforce CRM, QuickBooks, SAP Concur, CDK Global, Reynolds & Reynolds, and Mitchell systems. I am known for maintaining data integrity, organizing workflows, communicating clearly, and resolving complex administrative issues.
Managed high-volume service logistics, material shipment tracking, and travel matrices for more than 30 technicians.
Performed administrative data entry, filing, scanning, and custom reporting to support real-time operational visibility and accurate records.
Reviewed, analyzed, and submitted technical warranty claims to manufacturers while maintaining compliance accuracy.
Coordinated with field teams and customers to collect supporting documentation, generated claim status reports, tracked open accounts receivable, and addressed payment delays.
Provided end-to-end customer support for specialized medical equipment, including scheduling and order intake.
Verified private insurance coverage, processed client supply transactions, and maintained secure medical records in accordance with HIPAA compliance requirements.
Supervised the complete lifecycle of complex commercial warranty claims while ensuring adherence to manufacturer requirements and internal compliance standards.
Advised customers on repair solutions, policy coverage, repair costs, and delivery timelines. Monitored payment tracking sheets and analyzed claims data for recurring financial and mechanical trends.
Worked as a Rural Carrier Assistant supporting postal delivery operations.
Performed responsibilities associated with route coverage and mail service delivery.
Provided office administration and dispatch support for an automotive and towing operation.
Supported administrative coordination and operational communication.
Medical Coder / Biller Program, Medical Billing and Coding
Program focused on foundational preparation for ICD-10-CM, CPT, HCPCS coding systems, medical terminology, and health insurance billing standards.
High School Diploma / GED
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