Senior Technical and Field Operations Specialist

I am a Senior IT and Technical Operations Specialist with over eight years of experience in retail technical services, hardware maintenance, and customer support.

I specialize in diagnosing, repairing, and upgrading consumer technology, including desktop computers, laptops, televisions, smartphones, tablets, smartwatches, displays, and electric scooters.

I have established and operated a retail Service Corner from the ground up, defining service intake processes, workflows, quality standards, and customer service practices.

I use enterprise business systems including SAP ERP, SAP CRM, and Microsoft Dynamics ERP to manage technical tickets, warranty processes, POS operations, financial transactions, and customer records.

I lead and train technical staff in hardware diagnostics, system upgrades, POS data entry, and customer service protocols. I also support both individual customers and B2B corporate accounts.

I am experienced with Windows, Linux, and macOS environments, and I contribute to operational initiatives such as store relocations and virtual merchandising. I am a native Greek speaker with fluent English communication skills.