Site Reliability Engineer

I own end-to-end reliability for more than 15 production web services on AWS and lead production releases through Jenkins. I troubleshoot Linux, Apache, MySQL, Redis, and application issues to improve service availability and deployment stability.

I designed centralized AWS observability using CloudWatch Dashboards, CloudWatch Agent, SNS, and Lambda-based alerting. I also lead migrations, DNS and SSL changes, CDN optimization, S3-based deployment automation, incident investigation, and documentation of runbooks and disaster recovery procedures.

I scaled and maintained GoCD and GitHub Actions CI/CD pipelines for more than 10 microservices, helping achieve a 99.9% deployment success rate. I managed release schedules and dependency tracking through Jira and Confluence to support on-time, scope-accurate releases.

I developed Terraform modules for AWS IAM roles and permissions, reducing manual access-control configuration errors. I improved observability through Dynatrace alert tuning and distributed tracing, while partnering with product and engineering teams on secure, compliant backend enhancements.

I automated operating-system patching with Python and PowerShell, using Kubernetes to validate deployments and improve reliability. I also developed Terraform modules and Kubernetes orchestration for automated deployment workflows across OCI services.

I managed observability with Elasticsearch, Grafana, and Kibana, troubleshooting Kubernetes-based services through log and system-behavior analysis. I coordinated delivery of three OCI region builds, configured APM alarms, implemented performance improvements, and managed IAM and SSO integrations through Oracle Identity Cloud Service.

I led cross-functional teams of engineers, designers, and marketers to launch a live-streaming feature that improved customer acquisition and user engagement. I coordinated product delivery across technical and business stakeholders.

I incorporated data analytics into product development to improve campaign effectiveness and contribute to revenue growth. I also helped define product strategy for cloud-based systems, with emphasis on reliability and user experience.

I improved the customer support website to make help information more accessible, increasing CSAT from 3.5 to 4.4. I gathered customer feedback and collaborated with product and engineering teams to prioritize valuable features and improve user engagement.

I developed SLAbot to communicate service-level agreement expectations among customers, agents, and engineering teams, improving SLA process performance. I also documented ticket-resolution processes for the SendGrid platform and supported SMTP and DKIM configuration to strengthen email deliverability and security.

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