I am a bilingual Industrial Engineer with more than five years of experience in banking and financial services. I specialize in branch operations, logistics process management, operational risk control, and customer experience improvement.
I have led administrative, operational, commercial, and internal-control activities in financial branches. My background includes cash management, reconciliations, fraud prevention, regulatory compliance, internal audits, and the protection of institutional assets.
I am experienced in financial advisory, customer acquisition, cross-selling, portfolio management, and credit-risk analysis for individual and micro-business clients. I build long-term client relationships through consultative service, retention strategies, and high-quality financial guidance.
I lead and coach cross-functional teams, define action plans, monitor KPIs, resolve operational conflicts, and manage critical customer requests. I focus on achieving commercial and operational targets while maintaining compliance with banking policies and regulations.
My Industrial Engineering education strengthens my ability to optimize processes, document standard operating procedures, improve workflows, and support continuous improvement initiatives. I work confidently in Spanish and English in corporate, client-management, and negotiation environments.
