Information Technology Professional

I input and manage statistical information in SPSS for the Police Academy's half-yearly COP report, supporting reporting to the Commissioner of Police and external stakeholders. I compile weekly statistical reports for the Advanced Programme and Services Unit and generate reports that support management decision-making.

I am developing a Microsoft Access database with tables, queries, forms, and reports to improve the storage, organization, retrieval, and management of statistical information. I also provide administrative support to senior staff, maintain electronic and training records, assist with meetings and events, manage programme documentation, and invigilate examinations.

Secured premises and personnel through patrols, surveillance monitoring, entry-point guarding, building inspections, and visitor verification.

Observed and reported unusual or suspicious activity while maintaining an authoritative, professional presence and following security procedures.

Provided customer support by actively listening to customer concerns, sharing product and service information, and helping identify appropriate resolutions.

Identified issues requiring additional support and escalated them to supervisors while maintaining clear and professional communication with customers.

Currently pursuing a Bachelor of Science degree in Information Systems Management and Information Technology.

Completed secondary education. Coursework and qualifications included English Language, English Literature, Mathematics General, Principles of Business, and Integrated Science.