I am a results-driven IT Product Operations professional with more than four years of experience in technical support, systems administration, web development, and data analysis.
I provide technical support for B2B integrations, troubleshoot API and product issues, and work closely with engineering and product teams to resolve issues efficiently.
I use data analysis and reporting to support product and business decisions, identify operational risks, and recommend improvements that improve service reliability.
I have experience managing logistics coverage data for third-party logistics partners, including origin, destination, and cash-on-delivery coverage records.
I also bring hands-on software development experience with PHP, JavaScript, React.js, Node.js, Express.js, Laravel, MySQL, and MongoDB.
I am analytical, detail-oriented, adaptable, collaborative, and committed to delivering practical IT solutions in fast-paced environments.
Developed and maintained a desktop-based employee payroll application using Delphi and SQL Server.
Managed civil registration data, including National ID, Family Card, and new resident records. Repaired, maintained, and troubleshot staff computer hardware to support daily office operations.
Developed web-based applications using PHP and JavaScript.
Used MySQL or MongoDB databases according to project requirements.
Provide technical support for B2B integrations and troubleshoot API, integration, and product issues in coordination with engineering teams. Resolve more than 700 technical support tickets per month for customers and internal teams.
Monitor product operations, identify risks, and recommend improvements. Query, analyze, and report data to support product and business decisions while collaborating with Product Managers on requirements and enhancements.
Manage mapping and service coverage for 17 third-party logistics partners, handling more than 1,000 origin, destination, and COD coverage records per month. Identify and resolve order-status discrepancies and coordinate with partners to address recurring issues.
Bachelor of Informatics Engineering, Informatics Engineering
GPA: 3.41/4.0. Bachelor thesis: Web-Based Information System for Orphanage and Islamic Boarding School.
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