Junior IT Support Specialist

I am an Information Technology graduate with hands-on experience in IT support operations, ticket monitoring, alert tracking, incident documentation, and SLA-compliant issue resolution.

I have supported multiple client environments by monitoring daily service tickets, following up on updates, and escalating unresolved issues to help reduce response delays and maintain operational continuity.

My systems administration experience includes monitoring backup completion and server storage capacity, identifying early warning signs that could lead to downtime or data loss.

I have managed user account lifecycle activities such as email provisioning and deprovisioning, password resets, and device onboarding while prioritizing secure end-user access.

I am familiar with security monitoring and response practices, including EDR systems, incident documentation, alert monitoring, and cybersecurity training labs. I hold certifications in ISC2 Certified in Cybersecurity, SOC Level 1, phishing prevention, and junior penetration testing.

I also led an AI-focused thesis project, coordinating milestones, delegating tasks, resolving team conflicts, and helping ensure the timely delivery of project requirements.