Chemical Engineer with over five years of experience in customer service, process management, project coordination, and technical support in international environments.
My background combines engineering, data management, customer relationship management, and problem-solving. I have supported customers in healthcare, transportation, freight, and aesthetic clinic settings, providing real-time assistance and resolving conflicts.
I am experienced in process optimization, database management, information-flow coordination, and improving communication among teams, customers, and stakeholders. I use a structured and analytical approach to manage multiple responsibilities and deliver efficient service.
I hold a Master's degree in Information Systems and Technologies with specialization in artificial intelligence, mathematical modeling, and supercomputing technologies. This education strengthened my ability to work with data-driven solutions and digital tools.
I am fluent in Spanish, professionally proficient in English, and have intermediate Russian skills. I bring adaptability, leadership, active listening, attention to detail, and a customer-focused mindset to international teams.
Specialize in aesthetic consultations and commercial management for a clinic in Spain. Manage the lead-to-patient conversion process through needs assessment, phone and messaging triage, and strategic appointment scheduling.
Support operational efficiency by coordinating customer communications and helping optimize clinic workflows.
Supported Spanish-language instruction for linguistics students at Don State Technical University in Russia. Applied personalized learning strategies and coaching to support student development.
Used active listening, attention to detail, and effective coordination to manage teaching responsibilities and student needs.
Provided international healthcare customer support through real-time assistance and conflict resolution. Assisted customers while maintaining a service-focused and responsive approach.
Managed multiple databases and coordinated clinical, patient, and referral staff information to support accurate communication and case handling.
Delivered international customer support for transportation and freight services. Provided real-time assistance and resolved customer issues in a fast-paced support environment.
Managed information across multiple databases while coordinating service-related communications and maintaining accurate records.
Developed a comprehensive hazardous and non-hazardous waste management plan for 16 forensic departments in Colombia. Conducted data collection and developed databases to support the initiative.
Created operational guidelines, monitored project progress, and performed analysis to support waste-management compliance and process improvement.
Master's Degree, Information Systems and Technologies; Artificial Intelligence, Mathematical Modeling, and Supercompu
Master's degree focused on information systems and technologies, with specialization in artificial intelligence, mathematical modeling, and supercomputing technologies for information systems development.
International Module, Good Practices in the Pharmaceutical Industry
Completed an international module on good practices in the pharmaceutical industry.
Chemical Engineering, Chemical Engineering
Completed a Chemical Engineering degree.
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