Senior Product Manager / Product Owner

Led end-to-end digital transformation and e-commerce growth initiatives. Increased monthly recurring revenue from $180K to $400K, reduced operational overhead by 30%, and modernized three legacy platforms into a unified technology stack.

Directed proprietary ERP and B2B CRM development, warehouse and procurement automation, marketplace and payment integrations, and global logistics integrations. Improved product UX through BDD and A/B testing, reducing bounce rate from 54% to 17% and increasing repeat sessions by 40%.

Led a digital product studio, including talent acquisition, financial budgeting, project scoping, quality control, and on-time delivery across web and mobile development engagements.

Delivered websites and mobile applications for multiple international clients, including navigation, wellness, logistics, real estate, e-commerce, and digital service products.

Analyzed and revised web studio business processes to improve operational effectiveness and customer relationships.

Worked on KPI improvement and customer relationship initiatives to support business development goals.

Managed communication with IT software providers supporting the Bitrix e-commerce platform. Coordinated UX and UI improvements and revised SMM and SEO strategies.

Prepared the business for umbrella branding and supported retail digital transformation initiatives.

Created and developed an e-commerce and retail strategy, building a focused team of design, development, and SEO specialists.

Launched online retail through landing pages, implemented CRM and voice support, and used customer insights and A/B testing to improve conversion, customer satisfaction, and customer lifetime value.

Served as a technical advisor and problem solver for clients and co-founders, translating technically complex event concepts into clear business value.

Built IT infrastructure from scratch and implemented internal workflow management systems. Supported major international children's festivals and Renault-Nissan vehicle launch events.

Built a web studio from the ground up and scaled the organization to more than 30 employees.

Managed client delivery for brands including Tefal, Danone, BMW, Megafon, and Nestle, while overseeing web production and business development.

Founded and developed a modern amber jewelry factory and created a premium gift concept focused on the petroleum industry.

Led product concept development, promotion, and delivery of bespoke handmade souvenir projects for high-profile clients.

Provided technical installation, service, and solution support for customer LAN, WAN, and VoIP infrastructure.

Supported enterprise customers including Raiffeisen Bank, L'Oréal, and Cisco Russia.

Developed supply-chain relationships with major telecommunications equipment manufacturers, including Cisco, Avaya, and Huawei.

Managed framework contracts, payments, logistics, warranties, and equipment procurement processes.

Provided telephone and email technical support for system utility products used on PCs and servers.

Supported backup and recovery, disk partitioning, productivity, and system utility software.

Managed website content updates, image and text changes, promotion configuration, and tagging and tracking implementation across online platforms.

Maintained CMS platforms and performed proofreading, debugging, cross-browser testing, and content quality control.

Provided LAN administration, application software development, and user consultation services.

Supported user education and enterprise process automation activities for clients.

Higher education degree in aircraft radio electronic systems and complexes.

Bachelor education degree in radiophysics.