I am a customer service and administrative professional with experience supporting customers through phone and chat channels. I focus on delivering personalized, human-centered service and improving customer satisfaction.
I have handled sensitive and complex customer situations, including banking inquiries, benefits, credit card issues, and ride-hailing support. I am comfortable troubleshooting problems, communicating clearly, and working toward performance targets.
I also have experience with administrative operations, invoice scheduling, logistics control, spreadsheet management, and client prospecting analysis. I use data analysis, APIs, and artificial intelligence resources to optimize information and processes.
I am proficient in Microsoft Office and familiar with collaboration tools such as Trello, Microsoft Teams, and Google Meet. My strengths include communication, problem resolution, teamwork, marketing awareness, and web design.
I am seeking an opportunity in Customer Experience or administrative operations where I can contribute my service mindset, analytical abilities, and commitment to continuous learning.
Provided phone and chat support for Uber customers, delivering personalized service focused on customer experience, satisfaction, and performance metrics.
Handled sensitive situations, general inquiries, and troubleshooting requests through chat while maintaining a customer-centered approach.
Managed invoice scheduling and logistical controls to support administrative operations.
Maintained and analyzed spreadsheets with an emphasis on client prospecting. Used APIs and artificial intelligence resources to optimize data dynamically.
Assisted customers with banking inquiries and issues involving government benefits and credit cards. Handled an average of 240 calls per day with personalized, human-centered service.
Worked collaboratively with the team to resolve complex cases and participated in continuous feedback to improve service skills and case resolution.
Technology Degree, Digital Games
In progress.
High School
Completed high school education.
Training in Administration, Administration
Completed administration training.
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