Software QA Analyst

Executed functional, non-functional, regression, and non-impact testing for software applications. Designed, documented, and executed test cases to validate functionality and quality.

Managed defects throughout their lifecycle in OCTANE, including tracking, validation, and follow-up. Provided Level 1 and Level 2 technical support, resolved application issues, and responded to client inquiries.

Performed data analysis and database data loading activities. Prepared technical documentation and operational incident reports while coordinating with clients and internal teams to investigate and resolve issues.

Performed functional, non-functional, regression, and white-box testing. Gathered, analyzed, and documented functional requirements.

Provided Level 2 technical support, product training, and post-implementation assistance. Prepared daily and weekly project progress reports.

Identified operational improvement opportunities through continuous monitoring and analysis. Analyzed and processed business data to support project activities.

Performed functional, non-functional, regression, and white-box testing for web applications, mobile applications, and PDA devices. Designed and maintained test cases and test plans.

Managed defects and monitored their resolution using Azure DevOps. Performed database data loading, updates, and modifications.

Provided Level 2 technical support and product training for end users. Prepared daily and weekly progress reports to monitor project milestones.

Systems Engineering university studies; not completed.

Completed Systems Technician program.