Account Manager

I manage a portfolio of 50 hotels across Mexico, the United States, and Colombia. I maintain relationships with hotel partners and monitor their needs, satisfaction, sales KPIs, and commercial performance.

I improve hotel performance through website reviews, rate strategy, seasonal planning, and campaign recommendations. I create sales reports, conduct regular hotel visits, and organize monthly meetings to review progress and opportunities.

I performed daily outreach to hotel partners in the United States and Canada through Salesforce. I managed properties primarily located in Florida, Tennessee, Texas, Alabama, Wyoming, Toronto, and Montreal.

I suggested and implemented selling tools for travelers, reviewed competitiveness against other sales channels, and ensured managers and property owners complied with Expedia policies.

I created and managed affiliate programs for NexusTours, Mercado Glam, The District Padel, and OlaLily using affiliate networks including Awin and ShareASale. I recruited, approved, and removed affiliates while maintaining program operations and partner communications.

I developed and sent promotions, newsletters, sales campaigns, and incentives to affiliates, account managers, and business owners. I also participated in monthly discussions with affiliates covering on-site placements, overlays, remarketing, coupons, and content opportunities.

I managed branding for NexusTours, Royalton Resorts, and Planet Hollywood Resorts. I coordinated daily with design, IT, social media, and corporate teams to deliver brand materials and campaigns.

I ensured brand alignment across resorts in Mexico and the Caribbean, airports, and websites. I also coordinated requests between hotels, suppliers, vendors, and the internal design team through ClickUp.

I managed the affiliate program for Temptation Resorts and Desire Resorts in Mexico and the Dominican Republic. I handled affiliate relations, sales promotions, newsletters, performance communications, and commission reporting.

I prepared daily and monthly KPI reports covering sales, revenue, ROI, active affiliates, and selling affiliates. I attended monthly meetings with key affiliates, business owners, and account managers, as well as Affiliate Summit events in New York and Las Vegas.

I managed affiliate programs for Grupo Xcaret parks and tours to Tulum, Coba, and Chichen Itza through ShareASale, Webgains, Pepperjam, and TradeTracker. I supported affiliates with sales tools, campaigns, promotions, and regular communication.

I reviewed sales, commissions, and affiliate performance through daily reporting. I also met with affiliates and negotiated familiarization trips with key partners to promote the parks and tour offerings.

I managed the company’s main email account for members, clients, and the public. I created and sent weekly surveys and newsletters to members while supporting accurate and timely communications.

I supervised and delegated tasks to the Travel Concierge team and oversaw correct CRM data uploads. My responsibilities combined operational coordination, customer communication, data quality, and team support.

Bachelor's Degree in Business Innovation.