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Confidential Professional
Confidential Professional

Customer Implementation & SaaS Operations Specialist

Actively looking · Member since 12 Oct 2026
Message
Location
Canada
Desired salary
Unspecified
Work preference
Remote Only
Experience level
Mid

About

Professional summary

I am a customer-facing SaaS and digital community operations professional with experience supporting customer onboarding, platform access, account changes, and technical troubleshooting.

I guide members and customers through subscription-based digital experiences with a practical, customer-first approach. I communicate clear next steps for enrollment, access, billing, cancellations, and account permissions.

I investigate cross-platform workflow issues and identify root causes across connected SaaS tools. My experience includes coordinating solutions involving community platforms, learning systems, email automation, payment processors, and integrations.

I have supported recurring online programs and live events by coordinating participant instructions, access links, reminders, and replay availability. I also create member-facing documentation that makes technical workflows easier to understand.

My background in SaaS sales enables me to translate product capabilities into relevant customer use cases. I bring consultative communication, stakeholder coordination, and process-improvement skills to customer implementation and support operations.

Skills

12 capabilities
Access ManagementAccount ManagementBilling SupportCommunity ManagementConsultative SellingCustomer OnboardingEvent CoordinationLead QualificationProspectingSaaS SalesSales DevelopmentTechnical Troubleshooting

Experience

Career history

Community Manager Private company

Guided members through enrollment, platform access, account changes, and troubleshooting for a subscription-based digital learning community. Supported customer communications related to membership access, permissions, cancellations, and payments.

Investigated cross-system issues involving Mighty Networks, Kajabi, Kit, Zapier, Stripe, and PayPal to identify root causes and communicate resolution steps. Coordinated recurring online programs and live events, including participant instructions, access links, reminders, replay availability, and member-facing technical workflow guidance.

Brand Strategist / SaaS Sales Private company

Presented SaaS product capabilities and solution options to business prospects, translating platform features into relevant customer use cases.

Worked with software packages valued at approximately $24,000 to $72,000 and developed consultative client communication skills through sales conversations.

Sales Development Representative Private company

Researched prospective business customers and conducted personalized outreach to initiate sales conversations.

Qualified prospect needs and prepared opportunities for subsequent sales discussions, supporting the SaaS sales pipeline.

Education

Learning history

Private institution

Bachelor of Commerce, Psychology

Bachelor of Commerce with a minor in Psychology.

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