I am a highly organized, process-driven operations professional with experience supporting high-volume service environments. I excel at coordinating daily workflows, managing competing priorities, and maintaining accuracy during fast-paced periods.
I have hands-on experience with team leadership, employee training, onboarding, scheduling, inventory tracking, cash handling, customer service, and operational documentation. I take initiative, communicate clearly, and work to keep teams aligned around service and quality standards.
In management and lead roles, I have overseen opening and closing procedures, supported operational readiness, trained new staff, and resolved customer and workflow issues independently. I am comfortable adapting to changing staffing needs and real-time operational demands.
I use Microsoft Office, Google Workspace, POS systems, scheduling software, and team communication platforms to organize work and improve efficiency. I am also familiar with Salesforce CRM, Asana, Trello, and AI productivity tools.
My academic background in International Affairs and travel across 23 countries have strengthened my global perspective, adaptability, and interpersonal communication. I am interested in operations, coordination, administrative support, and process-focused roles where I can help teams execute consistently.
I coordinated high-volume daily operations while managing multiple concurrent tasks with accuracy and service efficiency.
I prioritized workflow during peak periods, adapted to changing staffing and operational demands, and communicated updates to support team alignment and consistent service standards.
I independently managed opening and closing procedures to ensure daily operational readiness. I trained new employees on procedures, systems, quality standards, and company policies.
I handled cash drawers and prepared nightly deposits with accountability and accuracy. I also helped create a positive work environment that supported workplace satisfaction and productivity.
I managed multiple service workflows simultaneously while balancing competing priorities and time-sensitive tasks in a customer-facing environment.
I built strong customer relationships through effective communication, attention to detail, and efficient service. I also increased revenue through strategic recommendations.
I managed daily operations, including inventory tracking, scheduling, customer service workflows, in-store merchandising, and displays that supported sales performance.
I supervised and trained new hires, ensured adherence to company processes and standards, and independently resolved customer concerns and operational challenges.
Associate of Arts, International Affairs
Academic focus in International Affairs. Developed a global perspective through coursework and travel across 23 countries on four continents.
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