Cybersecurity Analyst | SOC L1 | Identity & Access Management (IAM)

Manage User Access Management requests across on-premises and cloud environments, including Active Directory, Azure, network drives, RDP access, and local administrator privileges. Perform access provisioning and access modification activities according to authorization and security procedures.

Support employee onboarding and offboarding by ensuring access is provisioned or removed appropriately and on time. Troubleshoot identity and access incidents, perform QA validation of access requests, maintain accurate documentation, and collaborate with cross-functional teams to resolve issues and deliver timely service.

Provide technical support for software, hardware, networking, and user access issues in a multinational enterprise environment. Troubleshoot Windows, Microsoft 365, hardware, software, connectivity, and access-related incidents.

Support more than 130 users per month through ServiceNow while maintaining operational continuity and service quality. Resolve 95% of incidents within two hours, consistently meet established SLAs, and maintain a 90% quality performance score across support activities.

Currently pursuing a Master's degree focused on cybersecurity fundamentals, network security, security operations, identity and access management, vulnerability management, and cloud security. Coursework includes preparation related to CompTIA CySA+ and PenTest+.

Completed a Bachelor of Computer Systems Engineering.

Completed a Cloud Computing specialization.