I am a customer service and customer experience professional with hands-on experience managing enquiries, onboarding, follow-up, and issue resolution for customers across email, WhatsApp, and chat.
I have managed customer communications for a digital services business, guiding requests from the first enquiry through project delivery and post-delivery satisfaction checks. I focus on understanding each customer’s actual needs and connecting them with the right service.
I am experienced in handling complaints, revisions, and concerns with clear, calm, and professional communication. I aim to resolve issues efficiently, often at the first point of contact, while maintaining positive long-term relationships.
Alongside customer support, I build and manage digital products, websites, SaaS platforms, and community-focused technology projects. My work includes product direction, client communication, outreach, team coordination, and content management.
I have founded and led blockchain, invoicing, and AI outreach projects, including TICAN, Quotiflo, and Inactify. These experiences have strengthened my problem-solving, independent working, and customer-focused product delivery skills.
I am currently expanding my technical capabilities through cloud computing training with Huawei and remain committed to delivering reliable support and positive customer experiences.
