Administrative Assistant

I provide customer support in Spanish through chat, email, and phone channels. I troubleshoot and resolve technical issues while meeting KPI targets and performance metrics.

I document cases, follow up with users, and take ownership of customer satisfaction and service quality.

I issued invoices, debit notes, and payment slips, and supported customer billing activities. I also cleared accounts payable and receivable, recorded internal payable entries, and performed bank reconciliations.

I prepared board data presentations and financial reports for accounting. My responsibilities also included purchasing departmental materials and producing corporate credit card management reports.

I managed customer reception and delivered customer service through phone and messaging channels. I issued and controlled invoices and payment slips and managed digital certificates.

I organized files and workspaces, controlled sent and received documents, and created VBA macros to support administrative processes.

I drafted service agreements and amendments in Portuguese and English, supported agreement closing, and controlled electronic signature workflows.

I contributed to development and improvement projects in the Cervello system. I also maintained direct contact with suppliers, conducted internal and external follow-ups, and prepared monthly reports.

I supported HR operations through timesheet control, onboarding presentations, PowerPoint presentations, interview scheduling, team dynamics preparation, new-hire documentation checklists, and travel reimbursement control.

I also supported sales operations by creating a daily department newsletter, preparing profit and credit limit reports, organizing files, processing SAP requests, scheduling sales team travel, and managing travel reimbursement requests.

High School Degree.