Administrative, Operations, and HR Professional

Modernized clinic operations by introducing an EHR system with 100% staff adoption within 30 days. Reduced patient waiting time by 15 minutes through optimized workflow and scheduling. Managed daily administrative operations, including staff schedules, task assignments, and attendance tracking. Oversaw inventory control, improving supply availability and reducing stockouts by 60%. Ensured compliance with Ministry of Health regulations and supported successful inspections. Analyzed budgets, expenses, and sales using Google Sheets to improve cost-effectiveness.

Created and managed schedules for 10 or more daily radio programs with 15+ presenters. Handled daily business operations including budgeting, invoicing, onboarding, timesheet management, and reporting. Maintained accurate financial and administrative records for management and stakeholders. Increased listenership by 40% through strategic programming decisions.

Managed client inquiries regarding product features, pricing, and availability, contributing to closed sales. Participated in cold-calling activities to offer product solutions to companies and generate new customers. Attended company meetings to learn about products and services.

Streamlined student file organization and improved database management systems. Managed office communication, responded to inquiries, and supported departmental operations. Updated records with accurate data, strengthening documentation and workflow efficiency.

Digitized thousands of library records, improving accessibility and increasing productivity by 30%. Ensured accurate data verification and entry into digital systems.

Executed high-precision transcription services for a notable Ugandan personality during a five-month engagement. Responded promptly and professionally to client inquiries regarding transcription requests and pathology reports.

Two years completed; no degree awarded. Relevant coursework included Operations Management, Accounting Skills, Critical Thinking in Management, Digital Thinking and Innovation, and Quantitative Skills.

GPA: 3.77. Relevant coursework included Global Business Trends, Communication Skills, and Economics for Business.