I am an organized operations, customer support, and administration professional with over five years of continuous experience working with customers, suppliers, and business partners.
I handle order-related issues, customer requests, offers, contracts, and correspondence with a strong focus on accuracy, deadlines, and practical solutions. I am comfortable prioritizing work in fast-paced environments and managing unexpected situations calmly.
In my current sales role, I negotiate and manage partner contracts worth up to 50,000 RON, maintain regular communication with suppliers, and prepare institutional offers. I also compare products and pricing across competitor websites.
My customer support experience has strengthened my communication, complaint resolution, task prioritization, and ability to maintain a professional tone during difficult conversations.
I have a technical educational background in mathematics and informatics, along with working knowledge of Microsoft Office, Excel, Access, basic SQL, and basic C++. I also have experience with visual design tools including Figma, Photoshop, Illustrator, and InDesign.
I am looking for an opportunity in operations, customer support, administration, procurement, or coordination where I can contribute my attention to detail, adaptability, and relationship management skills.
Resolve issues that arise throughout the order process and identify appropriate solutions for each customer. Prepare at least one institutional offer per day while maintaining close attention to accuracy and deadlines.
Negotiate and manage contracts with partners valued at up to 50,000 RON. Maintain regular communication with approximately 10 suppliers and partners, and compare products and prices across competitor websites to report differences.
Handled daily customer requests in a high-volume, fast-paced environment and resolved issues promptly. Prioritized tasks to meet response-time targets and maintain service quality under pressure.
Informed customers about complementary products and services. Maintained a calm, clear, and professional communication style during challenging customer conversations.
University studies (not completed), Management
University studies in Management, not completed.
High School Diploma, Mathematics and Informatics
Completed mathematics and informatics secondary education.
Microsoft Office Specialist: Word 2016 Certification, Microsoft Word
Microsoft Office Specialist certification in Word 2016.
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