I am a customer service and sales professional with experience in hospitality, tourism, contact centers, retail, and food service. I enjoy helping customers, resolving issues, and creating a welcoming experience across phone, email, chat, and in-person channels.
I remain calm and balanced in busy situations. My adaptability and practical problem solving approach help me respond effectively to unexpected challenges and find constructive solutions.
I have experience with customer support, complaint resolution, sales, order processing, reservations, tour bookings, cash handling, and daily operational responsibilities.
I communicate clearly and build connections easily with customers, guests, and colleagues.
I have also developed leadership experience as a Shift Manager, where I coached team members, onboarded new employees, created schedules, managed stock, and monitored hygiene and quality standards.
I am disciplined, responsible, and eager to learn. I bring a service-oriented mindset, strong communication skills, and the ability to work independently while contributing positively to a team.
I book tours, excursions, and activities for guests and provide customer-focused support throughout the booking process.
I manage incoming emails and WhatsApp messages, answer customer questions, and handle complaints professionally.
I led, coached, and motivated team members during daily shifts. I onboarded new employees and prepared work schedules.
I monitored daily operations, inventory, hygiene, and quality standards. I also managed cash procedures, processed orders, handled customer concerns, and actively supported the team on the floor.
I handled guest complaints in an empathetic and solution-oriented manner, with a strong focus on customer satisfaction.
I mediated between hosts and guests, resolved disputes, processed reservation changes, and responded to emails and customer inquiries.
I prepared a range of coffee specialties for resort guests while maintaining service and quality standards.
I completed mise-en-place activities and prepared sandwiches, cakes, pastries, and snacks.
I provided remote customer service from Curaçao for a communication center based in Berlin. I answered phone calls, emails, and online chat messages for multiple webshops.
I supported customers, handled complaints with a solution-focused approach, sold products and offers, processed telephone orders, and maintained customer relationships.
I prepared high-quality coffee specialties for airport customers.
I managed the cash register and coordinated cash handovers.
I prepared coffee, served beer, and made sandwiches and snacks. I provided customer service and accepted telephone reservations.
I managed the cash register and evening-shift cash handovers. I independently opened the business, cleaned the workspace, and prepared the work area efficiently.
I managed a sales kiosk, sold products, and provided customer-focused counter service. I also delivered catering services at different events.
As a hostess at Aafje Rotterdam, I helped create a warm and welcoming atmosphere in shared spaces and contributed independently to the daily well-being of residents and guests.
VSBO TKL (MAVO)
Completed classes 1 and 2 of the VSBO TKL (MAVO) program.
VSBO TKL (MAVO), General Technology
Completed classes 3 and 4 in General Technology.
VSBO TKL (MAVO) Diploma, General Technology
Repeated class 4 in General Technology and obtained the VSBO TKL (MAVO) General Technology diploma.
MBO Level 4, Personal Counselor for Specific Target Groups
Studied Personal Counselor for Specific Target Groups. Program not completed.
This professional hasn’t added portfolio projects yet.
This professional hasn’t listed any services yet.