Software Engineer (L3 Support & Backend Maintenance) Autoglass
Acted as a technical responder for production issues in mission-critical ERP and logistics systems. Performed root cause analysis and debugged complex backend services built with C#, .NET, and Delphi.
Optimized slow PL/SQL scripts and Oracle database queries to improve performance and system reliability. Engineered and deployed hotfixes for REST APIs and legacy systems to maintain high availability and reduce downtime.
Produced technical documentation and incident post-mortems to improve knowledge sharing and future troubleshooting. Collaborated with Agile/Scrum teams on legacy codebase modernization, bug fixes, and technical debt reduction using clean code practices.