I am adaptable, quick to learn new tools, and motivated to contribute to remote customer support environments. I value clear communication, professionalism, and creating a positive customer experience.
Conducted online research to identify relevant websites and link-building opportunities. Used Ahrefs and other SEO tools to analyze website data and evaluate outreach prospects.
Managed outreach and collaboration with website representatives and link-building professionals. Maintained accurate spreadsheet records and completed tasks according to project requirements and deadlines.
Assisted customers with insurance-related inquiries by explaining service procedures, requirements, and available next steps clearly and professionally. Communicated with customers through chat and phone channels and responded to questions related to insurance and health-related services.
Registered vehicle accidents and other customer cases according to internal procedures. Guided customers through online insurance contract completion, helped them navigate unfamiliar processes, and handled challenging conversations with patience and a practical solution-focused approach.
Collected insights from community managers and identified operational challenges. Proposed potential solutions based on gathered feedback.
Analyzed events and suggested improvements to support the planning and delivery of future community activities.
Created and managed social media content to support the online shop's digital presence. Used content creation and communication skills to engage the intended audience.
Developed and implemented social media strategies aligned with the shop's online marketing goals.
Bachelor's Degree, International Relations
Studied international relations with a focus on global politics, diplomacy, and cross-cultural communication. Strengthened research, analytical, and critical-thinking skills.
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