Senior Logistics and Operations Specialist

Served as Auction Operations Performance Manager and primary operations contact for three Manheim auction sites. Coordinated daily outbound transportation execution, dispatched loads to carrier partners through DHL Supply Chain and Oracle Fusion ERP TMS, monitored routing and pickup schedules, and resolved carrier exceptions.

Built Power BI dashboards and advanced Excel reports to track carrier KPIs, late units, recurring issues, and operational patterns. Led weekly KPI meetings with operations managers, audited invoices and fees in AS/400, maintained compliance documentation, and developed corrective action plans that improved on-time delivery performance by 30% at Manheim New Orleans.

Oversaw business and finance administration activities, including vehicle titling, warranty compliance, regulatory documentation, accounts payable, and commission reporting.

Maintained accurate, audit-ready financial records and documentation while supporting operational compliance and administrative processes.

Administered high-volume warranty claims and maintained documentation supporting compliance, payroll, and operational reporting.

Managed dispatch scheduling during peak periods, coordinating workload and service activity while maintaining organized, audit-ready records.

Supported executive leadership with reporting, documentation, correspondence, and special projects.

Balanced cash receipts from 45 stores and provided customer-focused administrative support while maintaining accurate financial and operational records.

Associate of Arts degree in Business Management and Administration.