I am a bilingual Spanish-English professional with experience in medical interpretation, client coordination, administrative support, lead generation, and project assistance. I communicate clearly across cultures and provide service-oriented support in fast-paced environments.
I provide accurate consecutive interpretation for healthcare and patient-related phone and video calls. I maintain confidentiality, follow quality protocols, and ensure that information is conveyed accurately and professionally in both English and Spanish.
I have experience managing inbound and outbound client communications, qualifying leads, scheduling appointments, routing inquiries, and coordinating follow-ups. I am organized, detail-oriented, and committed to maintaining timely and accurate client records.
My background also includes purchasing analysis, import coordination, logistics support, translation, language facilitation, and on-site renovation project coordination. I am comfortable prioritizing tasks, collaborating with teams, and resolving day-to-day operational issues.
I am seeking remote opportunities where I can apply my language skills, customer service strengths, administrative capabilities, and commitment to high-quality support. I am flexible with scheduling, willing to travel, and open to relocation.
Perform phone and video call activities for healthcare clients, including receiving, making, and resolving patient-related calls.
Provide accurate consecutive interpretation between English and Spanish while following assigned schedules, quality processes, protocols, and performance metrics. Maintain professionalism, confidentiality, and clear communication in every interaction.
Managed lead generation, client scheduling, and routing of inquiries for a Colombian lawyer-owned U.S. law firm.
Communicated with former and prospective clients in English and Spanish, qualified incoming inquiries, coordinated follow-ups, and maintained organized interaction records to support case intake and client relationship management.
Coordinated and supervised a team of three construction personnel during a full apartment renovation project.
Managed daily on-site activities, material organization, task prioritization, timelines, and issue resolution in collaboration with the civil engineer owner.
Provided translation and interpretation support for Spanish and English communication needs in a remote environment.
Designed and facilitated group language exchange and teaching sessions focused on practical immersion and communicative skill development.
Managed online purchasing operations and coordinated product importation activities.
Handled supplier communication, order tracking, logistics coordination, and follow-up for imported goods.
Provided administrative support through document management, client assistance, and general office coordination.
Supported daily operational activities by maintaining organized information and responding to administrative needs.
Professional Studies
Completed professional studies at Universidad del Táchira.
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