Customer Service Representative

Managed administrative tasks using Microsoft Word and Excel to support efficient back-office operations. Streamlined migration scheduling to optimize workflow and reduce processing time. Executed outbound and inbound communications to improve customer satisfaction.

Assisted customers with billing inquiries, service plan changes, and direct debit setup. Processed sales and tracked orders. Trained in retention department practices to enhance customer loyalty. Served as a subject matter expert for over a year, guiding peers in sales processing and basic troubleshooting. Facilitated growth huddles and created sales reports for strategic action plans.