I am a customer service specialist with six years of experience supporting customers and providers across fast-paced service environments. I focus on delivering accurate, tailored solutions that improve satisfaction and build lasting relationships.
I currently support provider inquiries related to healthcare member benefits, eligibility, authorizations, and claims. I handle unresolved cases and administrative tasks while maintaining compliance with healthcare policies and service standards.
I am experienced in multi-channel communication, including phone, email, and chat. I use strong problem-solving, time-management, and conflict-resolution skills to address inquiries, comments, and complaints efficiently.
I have a proven record of high performance, including top-five KPI rankings and customer satisfaction results of up to 98.43%. I am committed to accuracy, professionalism, and timely resolution of customer concerns.
I also bring leadership and training experience from a senior barista and team leader role, where I trained new hires, supported sales efforts, and collaborated with management to improve products and operations.
Address provider concerns related to member benefits, eligibility, authorizations, and claims across chat, email, and phone channels.
Manage administrative tasks for previously unresolved cases while ensuring compliance with healthcare policies, service standards, accuracy requirements, and customer satisfaction goals.
Managed customer inquiries, comments, and complaints for a specific business with professionalism and attention to timely resolution.
Collaborated with colleagues to complete tasks efficiently and deliver exceptional customer service that resolved customer concerns.
Oversaw store sales by promoting products to customers and supporting positive customer experiences.
Trained newly hired baristas and collaborated with fellow team leaders and management to improve products and store operations.
Bachelor of Science, Hotel and Restaurant Management
Completed a Bachelor of Science degree in Hotel and Restaurant Management.
Senior High School, TVL Bread and Pastry Production
Completed the Technical-Vocational-Livelihood track in Bread and Pastry Production.
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