I am a multilingual customer support, KYC, and VIP account management professional with extensive experience across iGaming, crypto, fintech, and banking environments. I specialize in delivering high-quality support through phone, email, live chat, WhatsApp, and CRM platforms.
I have strong hands-on experience in customer onboarding, KYC and AML processes, fraud prevention, payment verification, responsible gaming, and GDPR-compliant case management. I am comfortable supporting customers and high-value players in both regulated and grey-market environments.
Throughout my career, I have managed VIP portfolios, developed retention strategies, delivered personalized promotions, and worked with data-driven engagement campaigns. I combine customer advocacy with commercial awareness, compliance requirements, and security best practices.
I have practical expertise in crypto and fiat payments, blockchain security checks, wallet-related processes, deposits, withdrawals, and crypto-native loyalty programs. I have also supported casino, poker, sportsbook, esports, and banking customers with technical and account-related issues.
I enjoy training and mentoring colleagues, improving internal processes, and collaborating with compliance, marketing, product, and technical teams. I am fluent in English and Dutch and bring a customer-focused, detail-oriented approach to every role.
I am currently working remotely and am open to relevant customer experience, onboarding, KYC, fraud prevention, VIP management, and fintech opportunities.
I provide Dutch-language customer support through phone, email, live chat, and WhatsApp. I assist customers with banking services, payments, account access, and security-related matters.
I perform KYC verification, follow compliance and fraud prevention procedures, and manage customer cases accurately in line with GDPR and banking regulations.
I supported customers of VivatBet and Macau across crypto and fiat casino and sportsbook services. I handled customer requests, platform-related technical issues, CRM tasks, and responsible gaming requirements.
My responsibilities included KYC documentation review, payment fraud checks, transaction security checks, and support for deposits and withdrawals.
I support business expansion into fintech, medtech, and industrial sectors. I develop sales pipelines with C-level decision makers and help identify strategic growth opportunities.
I advise stakeholders on secure and scalable platforms, with a focus on user retention, commercial value, and return on investment.
I worked on a three-month backlog project supporting a regulated and grey-market sportsbook and esports operation. I managed KYC reviews, fraud detection, compliance checks, and crypto and fiat payment verification.
I also delivered player and VIP support while ensuring adherence to responsible gaming policies and operational requirements.
I supported a crypto-native poker room, casino, and sportsbook operating across grey markets. I managed VIP player portfolios, deposits, withdrawals, blockchain security checks, and high-value customer engagement.
I maintained casino provider relationships, supported new content integration, and trained staff on compliance, fraud prevention, and VIP engagement. I also collaborated with marketing on crypto-driven loyalty programs and affiliate campaigns.
I managed VIP players across regulated and grey markets, focusing on personalized service, retention, promotions, and exclusive events. I used customer activity data to create engagement strategies and improve player value.
I worked with Optimove, Tableau, and Google Analytics to monitor VIP activity and campaign performance. I also coordinated with compliance teams to mitigate fraud while maintaining a seamless VIP experience and represented the brand at international events and tournaments.
I supported customer retention activities for bwin, engaging players and helping maintain customer relationships.
I contributed to retention-focused service delivery within an iGaming environment.
I worked as a Casino Host, providing guest service and supporting a positive customer experience in a casino setting.
I developed practical experience in player engagement, hospitality, and gaming operations.
I presented and dealt live casino games, including Blackjack, Roulette, and Poker.
I maintained professional customer interaction and followed game procedures in a live gaming environment.
I managed retail operations and supervised a team of more than 30 staff members. My responsibilities included payroll, sales promotions, team coordination, and day-to-day store management.
I developed leadership, customer service, operational planning, and team development skills throughout this long-term retail management role.
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