Customer Success Manager

I am a results-driven Customer Success and Sales professional with more than three years of experience managing high-volume customer interactions and supporting revenue growth across digital platforms.

I have managed customer support operations for high-traffic auto sales, rental, and marketplace platforms, handling more than 100 daily interactions through calls, live chat, email, and social media. I consistently maintain a customer satisfaction rating of 99.9% while delivering professional, timely resolutions.

My experience covers the full customer lifecycle, including onboarding, purchase support, retention, payment guidance, transaction verification, cancellations, and refunds. I use a customer-focused and data-driven approach to improve journeys, reduce friction, and increase successful transaction completion.

In B2B sales and account management, I have managed a portfolio of more than 200 business clients and delivered tailored digital advertising and marketing solutions. I have driven upselling, client acquisition, retention, and campaign optimization, achieving approximately 30% higher performance than peers and earning promotion to Senior Sales Manager.

I work effectively across customer support, operations, marketing, development, and QA teams. By documenting issues and coordinating follow-ups through Jira, I have helped reduce issue resolution time by around 20% and improve processing efficiency.

I am skilled in building long-term client relationships, resolving conflicts, identifying growth opportunities, and providing strategic guidance that improves customer engagement and business performance.